Shipping & Returns

Shipping

What is your shipping policy?

Standard shipping in the United States is free on orders over $99 USD, a $15 USD flat rate is applied if less. Standard shipping in Canada is free on orders over $99 CAD, a $15 CAD flat rate is applied if less.

Where does Biion Footwear ship?

Biion Footwear offers shipping to Canada and the United States, as well as most international locations (international shipping rates apply).
If you would like to inquire about shipping to a location outside of the countries offered, please email customerservice@biionfootwear.com.

How do I track my order?

• Login to your account here.
• Select the "View Order Status" link under the My Account menu
• Click “View Order Details” beside the order you would like to track
• At the bottom of the following page you will find your tracking number and shipping method

If you checked out as a guest you should have a received a shipping confirmation email with all of your package details.

International Shipping

International shipping costs are based on the quantity of shoes purchased, and the rates are as follows:

• 1 pair: $40
• 2 pairs $60
• 3 pairs or more $80

International customers are responsible for all associated clearance charges of the shipment, any local taxes, duties and clearance fees. Returns must be returned and received within 30 days of purchase date. Unfortunately, we do not offer shipping to all countries. If your country is one of the countries not listed at check out, or for international returns and return authorizations, please contact customerservice@biionfootwear.com. 

Customer will be responsible for all costs of the return shipment. Once the shipment is processed at our warehouse you will receive refund on original payment method.

 

Returns 

Our focus to make sure you are 100% satisfied with your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging within 30 days of delivery for a full refund.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

HOW DO I RETURN AN ITEM? 
* To return an item: 
* First, login to your account 
* Select the "Complete Orders" link under the My Account menu. 
* Click the Return Item(s) button. 
* Fill out the form provided with your Return Reason and desired Return Action selected from the dropdown menus, and under Comments specify your reason for returning the shoes. 
To return an order first make sure you are signed into your account. Then go to the customer service page. Select RETURN REQUESTS from the menu. At the bottom of the list, it will say: “To return an item from one of your previous orders, please click here”. Once you have selected the link, you will be able to make a return request. 
Note: all returns must be in original packaging and placed within a shipping container to be shipped in.

Non-returnable items: 
Gift cards

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@biionfootwear.com

HOW DO I EXCHANGE AN ORDER? 

We want to make sure your Biion shoes fit perfectly. If you would like to exchange your shoes for different size or style. You can exchange any product that is still in re-sellable condition within 30 days of delivery. This is applicable for all available products and sizes only, and on products of an equal or lesser price. 
To exchange an item: 
* First, login to your account 
* Select the "Complete Orders" link under the My Account menu. 
* Click the Return Item(s) button. 
* Fill out the form: Beside Return Reason select “Exchange Shoe Size”, select “Exchange” beside Return Action, and under Comments specify your reason for exchanging the shoes and what you would like them to be exchanged for. 
We will pay the return shipping costs if the exchange is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and (if applicable) the time it takes your bank to process any refund request (5 to 10 business days).