Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

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Shipping & Returns

Domestic Canadian shipping policy?

Standard shipping in Canada is FREE on orders over $80.00, a $10.00 flat rate is applied if less.

Where does Biion Footwear ship?

Biion Footwear offers shipping to Canada, the United States and most international locations (international shipping rates apply). An international shipping rate can be generated at check-out with your desired shipping address.

How do I track my order?

You can find this information in your account HERE. A shipment confirmation email will also have been sent to you with your package details. If you are still having difficulty please email customerservice@biionfootwear.com.

What is your returns policy?

Our focus is to make sure you are 100% satisfied with your order, if you would like to return your order you may! If you are not satisfied, a return can be requested within 30 days of receipt. We will refund the value of your returned items (less the re-stocking fee of $5.00) using the same payment method initially used for the purchase.

If you are looking to return an item due to a manufacturer defect please follow our policy HERE.

How do I return an item?

To return an item:

1. Go to Return Portal
2. Submit your order number and email address 
3. Select which item you would like to return 
4. Select your reason for the return
5. A pre-paid return shipping label will be sent to your e-mail once approved by our team
6. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Note: All returns must be in original packaging and placed within a shipping container to be shipped in.

How do I exchange an order?

We do not offer exchanges. Please follow our return process and place a new order.

Contact

How do I contact Biion Footwear?

Email: customerservice@biionfootwear.com
Toll Free: 1-844-994-0404 (between 09:00 - 17:00 EST)

International Inquiries

International Contact Information

Please contact us at customerservice@biionfootwear.com for international inquiries and opportunities.

Merchandise

What is Ethylene-Vinyl Acetate (EVA)?

Ehtylene-Vinyl Acetate (EVA) is the lightweight material used to make Biion shoes. We use the highest grade of EVA making our shoes form-fitting. Other features unique to EVA are: shock absorbent, waterproof, washable, anti-microbial, and odor-resistant.

How do I become a retailer?

To become a retailer please submit your details HERE.

How do I clean my Biion shoes?

We recommend washing your shoes with mild soap, warm water, and a soft cloth or brush. We do not recommend putting your shoes in the washing machine, dryer, or dishwasher as this could cause the material to warp and/or shrink.

How do I care for my Biion shoes?

Avoid leaving your Biion's out in direct sunlight and extreme heat conditions for extended periods of time as this can cause the material to warp.

How do I find the right size?

Take a moment to review our size guide.

Get in touch

Have questions about your order, or a general enquiry?